Returns

How do I return an item?

You can return unworn items within 14 days after receiving the shipment. The customer bears the shipping costs for the return himself. The refound is usually processed within 14 days after we have received your package.

1. Pack the items and fill out the return form

Put all items that should be returned in the package. To ensure faster processing, please fill out the enclosed return form and put it in the package with the items.

2. Submit return

You can hand in the parcel at a parcel shop of your choice. You have to pay the shipping yourself. We recommend a return with insurance so that we can prove your order in the event of loss. Please keep the issued return receipt until you have received the refund.
Alternatively, you can return your parcel free of charge in one of our stores (no cash payout). You can find a list of all stores HERE.

3. Receive a refund

After we have received your return, it can take up to 14 days for it to be processed. After processing, you will receive your Refound and a confirmation by email. The transfer deadline may vary depending on the payment method. The amount will be refunded using the same payment method.



You can find frequently asked questions and answers about returns on our Help & FAQ page.



Please send your return to the following address:

SW Studios GmbH (EightyFive)
Am Mittelfelde 29
30519 Hannover
Germany


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